Privacy Policy

Effective Date: May, 21, 2018

Last updated: on September 15th, 2020

We at FlixFrame Design Studio respect and protect your privacy. This Privacy Policy is designed to explain how we collect, use, share, and protect the personal information you provide to us when you access our websites, purchase any of our products or services, or engage with us on social media, as well as your own rights to the information we collect.

We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by us will only be in connection with the provision of agreed services and products.

Please read this Privacy Policy carefully. We will alert You to any changes to this Policy by changing the “last updated” date at the top of this Policy. Any changes become effective immediately upon publication on our website, and you waive specific notice of any changes to the Policy by continuing to use and access our websites.

We encourage you to review this Privacy Policy periodically when you use our websites for any purpose or engage with us on social media. You are deemed to have accepted any changes to any revised Privacy Policy by your continued use of our websites after the revised Privacy Policy is posted.

For the sake of clarity surrounding GDPR

GDPR – You have the right to ask me to remove all data that we hold on you that may be personally identifiable as an individual.
We use Mailerlite a professional secure and notable email marketing company that allows me to track interaction, manage unsubscribes and access our data for GDPR compliance.

As a data controller  we take your privacy seriously. We will never sell, rent or make available your data to anyone other than government officials in line with US and State Law. In order to better provide you with our numerous services, we collect two types of information about our users: Personal Information and Non-Personal Information.

We use Google analytics, Facebook Pixels and other means of tracking customer interaction with our Website. If you do not want this data used, please block all cookies by following this guide.

This privacy statement reviews how we collect and uses the personal information you provide on our Web site: FlixFrame.com. It also outlines the options available to you with regards to the use of your personal information and how you can access and update this information.

Personal Information

As is the standard policy of most Web sites, FlixFrame.com automatically gathers information about your computer such as your IP address, browser type, referring/exit pages, and operating system.

We collect a variety of information from you when you visit our websites, make purchases, or interact with us on social media. By accepting this Privacy Policy, you are specifically consenting to our collection of the data described below, to our use of the data, to the processing of this data, and to our sharing of the data with third-party processors as needed for our legitimate business interests.

The information We collect may include:

Personal Data: Personal Data is information that can be used to identify you specifically, including Your name and email address. You consent to giving us this information by providing it to us voluntarily on our websites or any mobile application. You provide some of this information when you register with or make purchases from our websites. You may also provide this information by participating in various activities associated with our websites, including responding to blogs, contacting us with questions, or participating in group training. Your decision to disclose this data is entirely voluntary. You are under no obligation to provide this information, but your refusal may prevent you from accessing certain benefits from our websites or from making purchases.

Derivative data: Derivative data is information that our servers automatically collect about you when you access our websites, such as your IP address, browser type, the dates and times that you access our websites, and the specific pages you view. If you are using a mobile application, our servers may collect information about your device name and type, your country of origin, and other interactions with our application. Derivative data may also include data collected by third-party service providers, such as advertising and analytics providers, and may include cookies, log data, or web beacons. Cookies are discussed more fully below. Derivative data collected by third-party service providers generally does not identify a specific individual.

Financial data: Financial data is data that is related to your payment method, such as credit card details. We collect financial data in order to allow you to purchase products or services from our websites and any related mobile apps. We store limited financial data. Most financial data is transferred to our payment processors, Stripe and PayPal, and you should review these processors’ Privacy Policy to determine how they use, disclose, and protect Your financial data. Stripe’s Privacy Policy can be found here and PayPal’s Privacy Policy can be found here.

Social networking data: We may access personal information from social networking sites and apps, including Facebook, Instagram, or other social networking sites or apps not named specifically here, which may include your name, your social network username, location, email address, age, gender, profile picture, and any other public information. If you do not want us to access this information, please go to the specific social networking site and change your privacy settings.

Mobile device data: If you use our websites via a mobile device or app, we may collect information about your mobile device, including device ID, model and manufacturer, and location information.

Your information allows us to offer you certain products and services, including the use of our websites, to fulfill our obligations to you, to customize your interaction with our company and our websites, and to allow us to suggest other products and services we think might interest you. We generally store your data and transmit it to a third party for processing. However, to the extent we process your data, we do so to serve our legitimate business interests (such as providing you with the opportunity to purchase our goods or services and interact with our websites or mobile app).

We use this information to:

  • Respond to customer service requests
  • Deliver any products or services purchased by you to you
  • Analyze trends to improve our websites and offerings
  • Send you a newsletter or other updates about our company or websites
  • Correspond with you
  • Contact you about new offerings that we think you will be interested in
  • Interact with you via Social Media
  • Deliver targeted advertising
  • Respond to your questions and concerns
  • Improve our Web site and marketing efforts
  • Resolve disputes and troubleshoot any problems
  • Compile anonymous statistical data for our own use or for a third party’s use
  • Notify you of updates to our product and service offerings
  • Potentially conduct research and analysis by requesting feedback from you
  • Assist law enforcement as necessary
  • Potentially display content based on your interests
  • Prevent fraudulent activity on Our websites

Choice/Opt-Out

You may choose to stop receiving communications from us including our newsletter or marketing emails by following the unsubscribe instructions in these emails or you can contact us at info@flixframe.com. Please note that if you withdraw your consent may affect your ability to use our websites or other offerings.

Information Sharing

FlixFrame.com does not sell your personal information to third parties.  We will share your personal information with third parties only in the ways that are described in this privacy statement.

In particular, we may share your data with third-party processors as needed to serve our legitimate business interests, which include administration of our websites, entering into contracts with you, communicating with you, taking orders for products or services, delivering our products and services, identifying trends, protecting the security of our company and websites, and marketing additional products and services to you.

The legal basis for our disclosure of your data is both your consent to this Privacy Policy and our own right to protect and promote Our legitimate business interests.

The following are specific reasons why we may share your personal information:

  • As required by law or to comply and respond to legal process, including a subpoena, or as necessary to protect the rights, property, and safety of others. This includes sharing information with other parties to prevent or address fraud and to avoid credit risks.
  • When I believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
  • If FlixFrame is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our websites of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information. You acknowledge that such business transfers may occur and that your personal information can continue to be stored, used, or processed as otherwise set forth in this Privacy Policy.
  • If you interact with others on our websites or mobile app, such as participating in a group chat or a group online course, other users may have access to some of your data, including your name, profile picture, and your history of interaction with our websites, such as prior comments or posts.
  • To any other third party with your prior consent. 
  • When you post or review online, your posts and reviews may be viewed by others, and we may distribute your comments outside the websites.
  • To assist us with various tasks, including payment processing, hosting services, email delivery, communications, and customer service. We may not always disclose these third-party processors if not required by law. We do not authorize them to use or disclose your personal information except in connection with providing our company with their services.
  • Our websites may include links and hyperlinks to other websites not controlled by us. We suggest you exercise caution when clicking on a hyperlink. Although we use reasonable care in including a link or a hyperlink on our own web page, we do not regularly monitor the websites of these third parties and are not responsible for any damage or consequences you suffer by using these links or hyperlinks. We are not bound by the Privacy Policies of any third-party website that you access by a link or a hyperlink, nor are they bound by ours. We encourage you to read the Policies of those third-party websites before interacting with them or making purchases. They may collect different information and by different methods than we do.
  • To protect Our company, including to investigate and remedy any violations of Our rights or policies. We may also disclose Your information as reasonably necessary to acquire and maintain insurance coverage, manage risks, obtain financial or legal advice, or to exercise or defend against legal claims.

Cookies and Other Tracking Technologies

Like many other websites, we make use of log files. These files merely log visitors to the website, usually a standard procedure for hosting companies and a part of hosting services’ analytics. The information inside the log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and possibly the number of clicks. This information is used to analyze trends, administer the website, track user’s movement around the website, and gather demographic information. IP addresses and other such information are not linked to any information that is personally identifiable.

As is the standard policy of most websites we may use cookies, for example, to keep track of your preferences and profile information. Cookies are small text files sent to us by your computer and web beacons to store certain information. We may use cookies to authenticate your identity, to determine if you are logged onto our websites, for personalization, for security, for targeted advertising, or for analysis of the performance of our websites and services. Cookies are also used to collect general usage and volume statistical information that does not include personal information.

We may use any or all of the following types of cookies:

Essential Cookies: These cookies help us run our websites and improve your experience with our websites. These cookies may allow content to load more quickly or allow you to access “members only” or repeat-users sections of our websites.

Functionality Cookies: These cookies allow us to remember your preferences from earlier visits to our websites, including login information, so that you do not have to input the same information multiple times.

Social Media Cookies: These cookies allow us to record when you have engaged with a social media tool while visiting our websites. For example, we may record that you have “liked” a certain aspect of our websites. The social media application may also share data with us that you have allowed it to share. If you wish to change your social media sharing settings, please visit the privacy settings of the social media network.

Advertising Cookies: We may work with third-party advertising partners who collect information about your browsing habits on Our website in order to later display a relevant ad about our services when you are on a third-party site such as a social media platform. These cookies may also allow us to access your location.

In addition, when you first encounter our websites, you will be asked to “consent to cookies.” If you wish to disable cookies, you may do so through your individual browser options. However, this may affect your ability to use or make purchases from our websites. More detailed information about cookie management with specific web browsers can be found at the browsers’ respective websites. More information about cookies can be found at What Are Cookies? By continuing to use Our website and not disabling cookies on Your browser, You are consenting to Our use of cookies in accordance with the terms of this policy.

In addition, We may use third-party software to post advertisements on our websites, to oversee marketing or email campaigns, or manage other company initiatives. These third-party software may use cookies or similar tracking technology. We have no control over these third parties or their use of cookies. For more information on opting out of interest-based ads, visit the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

Pixel Tags: We may use a pixel tag, which is a small graphic file that allows Us to monitor the use of our websites and provide us with information regarding your interaction with our websites. These tags may collect the IP address from the device you are using, and the browser type. Pixel tags are also used by our third-party partners to collect information when you visit our websites, and we may use this information to display targeted advertisements.

Email Confirmations: We may receive email confirmations when you open an email from us. This allows us to determine if users are responding favorably to our email communications and to improve those communications.

Other Technologies: Other data technologies may be used that collect comparable information for security, fraud detection, and similar purposes, to give us information about Your use of our websites, and to greater improve our websites and service offerings to you.

We use a third party to gather information about how you and others use the FlixFrame.com websites. For example, we will know how many users access a specific page and which links they clicked on. We use this aggregated information to understand and optimize how our site is used.

Analytics

We may partner with third-party analytic companies, including Shopify Analytics and Google Analytics. The analytic companies may also use cookies (described above) or other tracking technologies to analyze visitors’ use of our websites or mobile apps to determine the popularity of the content, and better understand online activity. We do not transfer personal information to these third-party vendors. However, in order to access our website, you must consent to the collection and use of your information by these third-party analytic companies. You should review their Privacy Policy and contact them directly if You have questions. If You do not want any information to be collected and used by tracking technologies, visit the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

The services contained in this section enable us to monitor and analyze web traffic and can be used to keep track of your behavior. Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of FlixFrame.com, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

Analytics: Shopify Analytics Privacy Policy Google Analytics (Google Inc.)Privacy Policy

To opt-out of Google Analytics

Facebook: You can opt-out of Facebook’s interest-based ads by visiting here.

Links to Other Web Sites

FlixFrame.com includes links to other web sites whose privacy practices may differ from this one. If you submit personal information to any of those sites, your information is governed by their privacy statements. It is our suggestion that you carefully read the privacy statement of any web site you visit. FlixFrame and it’s staff are not responsible for the privacy practices or the content of such Websites.

Processing Your Information

For the most part, we do not process your information in-house, but give it to third-party processors for processing. For example, when PayPal takes your payment information, they are a third-party processor. They process your payment and remit the funds to us. So in many instances, it will be necessary for us to transmit your information to a third-party processor, as we do not have the capability to perform these functions. More detail on third-party processing is detailed below.

However, we may, from time to time, process your data internally. The legal basis for this processing is both Your consent to the processing, Our need to conduct our legitimate business interests and to comply with legal obligations. Our purposes in processing this information, if we do, is to administer, maintain, and improve our websites and offerings, to enter into contracts with you, to fulfill the terms of those contracts, to keep records of our transactions and interactions, to be able to provide you with products and services, to comply with our legal obligations, to obtain professional advice, and to protect the rights and interests of our company, our customers (including you), and any third parties.

We may process the following data:

  • Data about your usage of our websites, such as your IP address, geographical information, and how long you accessed our websites, and what you viewed.
  • Data related to your personal profile, such as your name, address, profile picture, interests, and hobbies, or employment details.
  • Data that you provide us in the course of using our services.
  • Data that you submit to us when you make an inquiry regarding our websites or offerings.
  • Data related to your transactions with us, including your purchase of our products or services. This information may include contact details and payment information.
  • Data that you provide to us when you subscribe to our emails or newsletters, including your email address and contact information.
  • Data that you submit to us via correspondence, such as when you email us with questions.
  • Any other data identified in this policy, for the purpose of complying with our legal obligations, or to protect the vital interests of you or any other person.

International data: Our website is hosted by servers located in USA. Therefore, if you reside outside USA, some of your data will be transferred internationally to and stored on those servers. In addition, we may use third-party processors (including payment processors) and subcontractors located in USA. We use all reasonable methods to protect the safety of your data during transfer, including hosting our websites on reputable servers and engaging reputable third-party processors. By using our websites and providing us with information, you consent to this transfer, processing, and storage of your information in USA. Note that the privacy laws in USA may not be as strict as those in other countries.

Please be aware that:

  • We may transfer data that we collect to locations outside of our headquarters for processing or storing, and the data may be processed by our staff or by third-party processors. For example, we may engage third parties to fulfill orders. By submitting your personal data, you agree to this transfer, storing, and processing. We take all reasonable steps to make sure your data is treated securely and in conformity with this Privacy Policy.
  • Data that is provided to us is stored on secure servers. Payment information and other sensitive data will be encrypted to ensure its safety.
  • The transmission of data via the internet is never completely secure, and we cannot guarantee the security of data that is sent to Us electronically. Your transmission of data to us is at your own risk.
  • Where data that you have transmitted to us is password protected, you are responsible for keeping the password confidential. You are exclusively responsible for any breaches of your data that results from your own disclosure of or failure to protect Your password.

Customer data outside the USA may be transferred to our websiteo servers and/or third-party processors or subcontractors that are located in the USA. We use WordPress, Thinkific, MailerLite and ActiveCampaign, which actively participate(s) in the USA Privacy Shield framework. The E.U. has determined that companies participating in the U.S. Privacy Shield have adequate safeguards in place to protect customer data.

Data retention: We retain personal data as long as it is needed to conduct our legitimate business purposes or to comply with our legal obligations, or until you ask us to delete your data. For example, we will retain certain personal information indefinitely for the purposes of maintaining your account, unless and until you delete your account. Data that we gather for a specific and particular purpose, such as assisting law enforcement or analyzing trends, will be kept for no longer than is necessary for that particular purpose. Data that is no longer needed by Us for any of the purposes listed above will be permanently deleted.

We will honor your request to delete your data, as described more fully below unless we are required by law to retain access to the data. However, note that we cannot control the retention policies of third parties. If you wish to have any third parties, including those to whom we’ve transmitted your data, delete that data, you will need to contact those third parties directly. You may request from us a list of all third parties to whom we have transmitted your data.

We may retain usage data (that is, data that is gathered by our company or third-party analytics companies for the purpose of analyzing the use of our websites) as needed for internal analysis purposes. This type of data is usually retained for a shorter period of time than personal data, unless the data is necessary to improve the security or functionality of our websites or offerings, or we are legally obligated to retain the data for a longer period of time.

Data Security

We take all reasonable steps to protect your personal data and keep your information secure. We use recognized online secure payment systems and implement generally accepted standards of security to protect against personal data loss or misuse. However, no security measure is foolproof, and no method of data transmission can be guaranteed against interception or misuse. We cannot guarantee the complete security of any information you transmit to us.

By consent to this Privacy Policy, you acknowledge that your personal data may be available, via the internet, around the world. We cannot prevent the use or misuse of your data by other parties.

We will notify you promptly of any known breach of our security systems or your data which might expose You to serious risk.

Your personal information is never shared outside the company without your permission, except as stated herein. Inside the company, data is stored in password-controlled servers with limited access. We use SSL encryption when collecting or transferring sensitive data such as credit card and personal information. Credit card numbers are only used for processing payment and are not used for other purposes.

The company website, FlixFrame.com uses industry-standard Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. When entering Personal Information, we strongly recommend an SSL-enabled web browser. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. If you have any questions about security on this site, you can contact me at info@ flixframe.com

Children: This website is not designed for use by children under age 16, and we do not knowingly solicit personal data from anyone under age 16. If you are under age 16, do not access or use our websites or related products or services. If you become aware that we have collected data of anyone under the age of 16, please contact us so that me may delete that data.

Sensitive data: We request that you do not submit any sensitive data to us, via public postings, email correspondence with us, or any other method, including social security number, health data, genetic data, or information related to your ethnic origin, religious beliefs, or criminal history. If you do send us this information, then by doing so you are consenting to our use, storage, and processing of this information in accordance with this privacy policy.

Your rights: You have certain rights with respect to your personal data, as outlined below. Note that we may charge you a reasonable fee for actions that you ask us to take with respect to your data. In addition, we reserve the right to request that you provide us with evidence of your identity before we take any action with respect to the exercise of your data rights. Further, your rights may be restricted or nullified to the extent they conflict with our compelling business interests, the public interest, or the law.

Update account information: You have the right to update or change any information you have provided to us. To update or delete your information, please contact Us at info@flixframe.com.

Confirm personal data and its use: You have the right to request that we confirm what data we hold about you, and for what purposes. You also have the right to confirmation of whether we process your data or deliver your data to third-party processors, and for what purposes. We will supply you with copies of your personal data unless doing so would affect the rights and freedoms of others.

Change Consent: You have the right to change your consent to our use of your information. In such cases, we may require you to delete your account with us, as described above, and you may not have full access to our websites.

Request a Copy of Data: You have the right to request a digital copy of the data that we hold about you. Your first request for a copy of your personal data will be provided free of charge; subsequent requests will incur a reasonable fee.

Transfer Your Data: You have the right to request that we gather and transfer your data to another controller, in a commonly used and machine readable format, unless doing so would cause us an undue burden.

Delete All Data: You have the right to request that we delete all data that we hold about you, and we must delete such data without undue delay. There are exceptions to this right, such as when keeping your data is required by law, is necessary to exercise the right of freedom of expression and information, is required for compliance with a legal obligation, or is necessary for the exercise or defense of legal claims. Such a request may result in termination of your account with us and you may have limited or no use of our website.

Emails and Communications: You may opt out of receiving future email correspondence from us by checking the appropriate box when You register for the account or make a purchase. You may change your communication settings by contacting us at info@flixframe.com

Marketing Communications: You may opt out of receiving any third-party marketing communications or having your personal information used for marketing purposes. you may do this by contacting us at info@flixframe.com

Processing: You may, in some circumstances, restrict the processing of your data, such as when you contest the accuracy of your data or when you have objected to processing, pending the verification of that objection. When processing has been restricted, we will continue to store your data but will not pass it on to third-party processors without your consent, or as necessary to comply with legal obligations or protect your rights or those of others or our company. In addition, you may opt-out of any processing of your data altogether. Note, however, that doing so may result in the termination of your account and loss of access to our websites.

Complaints: If you are an EU resident, you have the right to complain to a supervising authority if you believe we are misusing your data or have violated any of your rights under this Privacy Policy or applicable law. You may do so in the EU member state in which you reside or have your place of business or in which the alleged infringement took place. If You are located outside the EU, you may have rights under privacy laws in the jurisdiction where you live.

California Privacy Rights

The State of California has established its own unique regulations that apply to California residents. If You reside in California, you have the right to obtain from us, once per year and free of charge, information regarding what information we disclose to third-party marketers, and the names and addresses of each third party to whom we disclose your data. If you are a California resident and would like to make such a request, please use the contact information listed below.

If you are a California resident and under the age of 18, you have the right to request that we remove any data that you publicly post on our websites. To request removal of your data, please use the contact information listed below. Note that while we will remove your data that is publicly posted on our websites, we may not be able to completely remove that data from our systems.

Traffic Optimization and Distribution

This type of service allows FlixFrame.com to distribute their content using servers located across different countries and to optimize their performance. Which Personal Data are processed depends on the characteristics and the way these services are implemented. Their function is to filter communications between FlixFrame.com and the User’s browser. Considering the widespread distribution of this system, it is difficult to determine the locations to which the contents that may contain Personal Information User are transferred.

LiquidWeb Privacy Policy

Forms

We offer the opportunity for you to volunteer certain information to us that is used for email and marketing purposes. This information includes, but is not limited to, Your name and email. You will have an opportunity to unsubscribe from any future communications via email, but we reserve the right to maintain a database of past email subscribers. We reserve the right to use this information as reasonably necessary in our business and as provided by law. Your information will be shared with reasonably necessary parties for the ordinary course of conducting our business, such as through Facebook ads or Google Pay Per Click marketing campaigns. We do not ever sell your information to third parties.

By filling in any of our forms with your Data, the User authorizes FlixFrame.com to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form. Personal Data collected includes but not limited to: company name, email address, first name, last name, phone number, website url, and business information. We use Plutio as our Project and Client Management tool.

Plutio Privacy Policy

Additional Policy Information

This Web site includes widgets, which are interactive mini-programs that run on this site to provide specific services from another company. Personal information, such as your email address, may be collected through the Widget. Cookies may also be set by the Widget to enable it to function properly. Information collected by this Widget is governed by the privacy policy of the company that created it.

This Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.

Correcting and Updating Your Personal Information

To update your personal information to ensure it is accurate, or to unsubscribe from all correspondent please email us at info@flixframe.com, and use “Update Information” as your email subject.

Notification of Privacy Statement Changes

Your privacy is very important to us. To better protect your privacy we provide this notice explaining our online information practices. This is done for transparency purposes to make it clear how your information is collected and used.

FlixFrame reserves the right to change this Privacy Policy at any time. Such changes, modifications, additions or deletions shall be effective immediately upon posting on-line at this location. You acknowledge and agree that it is your responsibility to review this site and this Policy periodically and to be aware of any modifications.

You may identify whether FlixFrame has revised this Privacy Policy by noting the “Effective Date” above. Your continued use of the site after such modifications will constitute your: (a) acknowledgment of the modified Policy; and (b) agreement to abide and be bound by the modified Policy. If you do not agree to these terms, please do not access or use this site.

Contact

Please contact us for any questions or further information regarding this privacy statement.


FlixFrame

3439 NE Sandy Blvd.

Suite 696

Portland, OR 97232

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